Find quick answers to your questions below...
Order Status
• Can I change/update the delivery address if my order has already been placed?
• Can I exchange an item?
• Do you require a signature for deliveries?
• Do you ship to multiple addresses for the same order?
• Failed or undeliverable packages?
• Product availability
• What if I decide to refuse White Orchid LLC's shipment?
• Where are orders shipped from?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you offer International shipping?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• What are my payment options?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?